Finally I have proof. Eyewitness testimony.
For years I've thought that Canada Post parcel delivery service does not in fact deliver parcels -- they deliver parcel delivery notices, those notices stating that one's parcel is at the post office waiting for pick-up as there was no answer when delivery attempt was made.
When I got one of these notices, I'd look at the date on it, think about where I was, then suddenly realise I was at home all that day. I'd puzzle over how I missed that distinctive courier/letter carrier/police knock on the door. It happened over and over until I decided that Canada Post doesn't actually deliver parcels that need signatures, only the notices. My take on their thinking was that no-one is at home, so why bother. Today I have proof I'm right.
I got one of those bloody delivery notices, called Canada Post, got the "we only do one delivery; I'll have the supervisor call you" spiel. When? In 24-48 hours. Wow. Love the expedited service. Then she had me read out the date and time. Suddenly it hit me: I was home on that date. But what was I doing at that time? Hmmmm....I kept cogitating after I hung up, checked my phone display...and...another flash. I was on the phone. Not only had I received a call just before the stated delivery time, I remembered that I was sitting, looking out the front window, one couch length away from the froont door. I would've seen anyone approaching my front door. No one did. And I would've heard that distinctive knock, no question. It never happened. Now I know for a fact Canada Post fudges that delivery thing. They go straight for the delivery notice, and we poor schmucks who've paid an exorbitant fee have to go trundling off to pick up our parcel, for they only make one delivery attempt. (According to them, all couriers only make one delivery attempt. So they're no different on the service scale.) If I don't pick up the parcel, back it goes to sender. Lovely. Remind me why I didn't go for the more expensive, guaranteed to be delivered to me option? Oh yeah, the money.
For years I've thought that Canada Post parcel delivery service does not in fact deliver parcels -- they deliver parcel delivery notices, those notices stating that one's parcel is at the post office waiting for pick-up as there was no answer when delivery attempt was made.
When I got one of these notices, I'd look at the date on it, think about where I was, then suddenly realise I was at home all that day. I'd puzzle over how I missed that distinctive courier/letter carrier/police knock on the door. It happened over and over until I decided that Canada Post doesn't actually deliver parcels that need signatures, only the notices. My take on their thinking was that no-one is at home, so why bother. Today I have proof I'm right.
I got one of those bloody delivery notices, called Canada Post, got the "we only do one delivery; I'll have the supervisor call you" spiel. When? In 24-48 hours. Wow. Love the expedited service. Then she had me read out the date and time. Suddenly it hit me: I was home on that date. But what was I doing at that time? Hmmmm....I kept cogitating after I hung up, checked my phone display...and...another flash. I was on the phone. Not only had I received a call just before the stated delivery time, I remembered that I was sitting, looking out the front window, one couch length away from the froont door. I would've seen anyone approaching my front door. No one did. And I would've heard that distinctive knock, no question. It never happened. Now I know for a fact Canada Post fudges that delivery thing. They go straight for the delivery notice, and we poor schmucks who've paid an exorbitant fee have to go trundling off to pick up our parcel, for they only make one delivery attempt. (According to them, all couriers only make one delivery attempt. So they're no different on the service scale.) If I don't pick up the parcel, back it goes to sender. Lovely. Remind me why I didn't go for the more expensive, guaranteed to be delivered to me option? Oh yeah, the money.
Comments
Canada Post does deliver parcels = http://forums.ebay.ca/thread.jspa?threadID=500029909&tstart=0&mod=1209060423642
the government?
yes...i can.
your government loves you.
They will take care of you.
If Canada Post doesn't want to lose their parcel business, they need to remember what the fundamentals of that job is: deliver the parcel to the recipient.
This just happened to me. According to the tracking information, a package was cleared for delivery on March 3rd, and 10 days later the delivery notice arrived in the mail, with our other lettermail, at the usual time (around 9:30 AM). Both my husband and I were home. Not a knock. No doorbell. So, it's not as though the mailman coincidentally arrived at our home at the exact time someone tried to deliver the package, and the letter carrier offered to put the notice in with our mail. That's just too preposterous to even suggest.
Let's keep it real.... The delivery notice was in with my mail, as has happened MANY times, in the past. No one attempted to deliver my package.
(This package needed no signature, and had no COD charges. In fact, the guy didn't even ask for I.D. when I picked it up.)
The painful part was, there were semi-perishable items in that package. So, not only were they now ruined (because the package was already 10 days late), but I had to wait until "after 1 PM" the following day, to go pick it up, myself.
!!!!!!!!!!!!!!!
My CP packages usually "arrive" (if only the delivery notice sometimes) 2-3 business days later. I usually champion how good the mail service is, except for this issue (with packages not being delivered).
Having had MANY delivery notices arrive with my lettermail, I asked the CP employee if there is ANY way I can get packages actually delivered to my home. He hemmed and hawed, saying, "They're supposed to attempt to deliver them."
Uh, huh.
This wasn't a one-off.
So, I have no choice but to opt for courier delivery, for packages...if I want them delivered to my home. (If it doesn't matter, I can still use CP.)
This last package cost me $60 for shipping, and the semi-perishable contents were ruined. (Next day courier was $120 for shipping.) Boy! I won't make that mistake again. There's no recourse when CP arbitrarily holds your ackage for no reason, then doesn't even try to deliver it. Contents ruined, too bad, so sad.
FYI, I live just a short drive from the largest mail sorting location in Canada.
NEVER get your passport delivered by Canada Post if you pay a little extra to get it delivered to your home when Canada Post SAYS expedited delivery is supposed to do.
Another LYING government agency just like all MAJOR BANKS & INSURANCE COMPANIES.
Considering their wages in comparison to the world market Canada post is ripping off fellow Canadians like it is their right to do so - time a for major change in their attitude I think is long past due - geoff
Canada Post has recently started wanting my signature on parcels like books. Never have I had to go to my local post office to pick up a book from Chapters or Amazon before. Whether I was home or not, they would leave them in a "safe drop" place. All of a sudden, they changed. I called, complained, and they said they would note it. We'll see.
In fact, the postal guys (and gals) that deliver to me are friendly and know me by name.
No, I don't work for Canada Post but I figured I should say something as the experience others are having here are not the norm. Purolator used to drop a notice and run but haven't for a about a year now...
I sought this complaint out, because it happened again today. Tracking a parcel that is supposed to have been delivered, but is sitting at the post office waiting for me. There is nothing wrong with my hearing, and I know exactly where I was at 12:33pm this afternoon.. feeding my kid lunch at the kitchen table, 10 feet away from the door.
If you have a job to do, bloody well do it! Argh.
Canada Post is crap, and it is shameful that government money is going to their shoddy business.
Today I went to the community post box to find the Post Woman delivering mail. I knew I had a parcel which was "out for delivery" So I check my box only to find an attempted delivery card. So I asked the worker. "do you have the parcel in the car?" she said "no you need to drive to the shoppers drug mart to pick it up because it won't fit in the box."
The parcel is a down sweater... It will fit in the small box never mind the larger one. Not only that the the parcel notice isn't filled out.
This is ridiculous. Is it laziness or a new policy that CP workers don't have to do their jobs?
http://www.canadapost.ca/cpo/mc/personal/support/helpcentre/tracking/no_delivery.jsf
Canada Post -> Lazy
Have you ever tried contacting your neighbourhood Postmaster? they don't even pick up the phone.
I say push them out of business, and let some real couriers deliver
Canada Post does not rely on government (taxpayer money) to fund itself.
The procedure to card items is simply this:
Ring the door bell/knock on door begin writing DNC card. If no one arrives by the time the notice is written place the card in the mail box and then proceed to your next POC.
Most of you people hear the doorbell or knock at the door and take you time getting to the door. Or you come to the door talking on the phone. When you hear the doorbell call out if you need time to get to the door. If we hear activity inside we will wait. Otherwise we have plenty of other stops to make. If you are on the phone then hang up and call the person back.
If you think we are lazy then come and do the job. new hires half my age don't last more than 2weeks.
Thanks! :)
talk talk talk is NOT a forum, it's MY blog. This post on Canada Post is MY post and is not part of a forum on mail delivery; I rarely blog on mail or couriers. The date of this post should have given you a clue. I moderate the comments on all my posts, which means long comments take awhile to get through. If you'd bothered to acquaint yourself with MY blog and who I am, you'd know it takes me time to read, especially long comments, and then to decide whether to publish the comments since both these cognitive functions were affected by my brain injury. I will sometimes take days to moderate, and no one up till now has yelled at me for it. People who comment anonymously and abuse me ain't getting past my moderation.
The first Anon Letter Carrier: A second when you're waiting may seem like a minute, but when you're rushing to the door, it's not remotely long enough. I highly doubt people waiting for a parcel are taking their time. I don't; no one I know does. Some of us also can't move that fast or have enough puff power to call out and be heard.
I only published this one anon comment from a postal worker because it was informative. And Lucinda's was under her own name and both informative and respectful. But the rest of the anonymous comments I refuse to publish.
The public finds this 7-YEAR-OLD blog post through searches. They read it as individuals; they share their similar stories as individuals. But the comments from postal workers was part of a campaign sparked by a Facebook post.
Anonymous comments as part of that campaign got more and more epithet filled and outright threatened me by saying they'd reported me to my blog carrier because I'd had the audacity to publish comments from the public who'd had similar experiences as mine. I don't take kindly to being bullied.
Also: postal workers' comments will be treated differently from the public because you *serve* the public. It behooves anyone who serves the public to remember that and to channel your anger into respectful and informative language toward whom you serve.
Postal workers: you're not alone in being stiffed by management. TTC union and management don't get along either; doctors and hospital admin and government don't; nurses and hospital admin don't; nannies and their exploitative employers don't. But they don't attack the people whom they serve. They rant amongst themselves but find ways to continue to serve their customers or patients to the best of their ability, and in doing so and in not slagging them, get them on side when the subject of work difficulties comes up.
Postal workers have a great opportunity to get the public on side with Canada Post's absolutely bonkers decision to destroy their business; instead too many of you chose to target my blog and fill your comments with bitter, angry language. I, for one, am no longer sympathetic.
That is BS. When you purchase things online, find yourself a way to demand non Canada Post shipping...
The parcel was left in an area that was protected from the elements; and could not be easily seen from the road -- so no real harm. But I usually enter/leave my house through the garage, not the front door. I was lucky that I DID use the front door today and saw the parcel as soon as I did.
How hard would it have been for the postal carrier to take 3 seconds to ring the doorbell to alert me to the fact that my parcel had been left outside. Do they have no common sense; or concern for citizens' property?
I will be cancelling admail and also start getting all my bills via the web to further reduce Canada Post's revenues.
mailbox is infront of house, similar package same size and weight from same sender was hand delivered in little red mail truck. (the truck they had me raise the mailbox by four inches so they could use without hurting their wrists! the truck they dont even use daily!!!!)
that was last month.
notice says package will be available after 4pm, but tracking online says item is available at post office.
calling post office to ask if she will check for my package and get stonewalled. this is something they have done for me before as this has happened before.
calling canada post customerservice and she told me the package would be there by five! as though she is laughing at me!
I tried making a claim, but the site says my tracking number isn't "valid" but it is written on the site! If anyone knows what to do...please let me know..
https://www.canadapost.ca/cpo/mc/aboutus/ombudsman/default.jsf
CP's Carrier lies to me, the customer, and lies to Canada Post, his employer. I've phoned CP Customer Service numerous times to complain.They lie, too, and promise a Supervisor will look into it, will call me back, etc.
I'd happily pay courier fees to have my parcels brought to my door, but companies (Amazon.ca take note, please!) don't give me that option.
Canada Post should privatize, turn mail delivery over to couriers who want the business. The first thing to do is to eliminate CP Customer Service. There is no customer service any more.
Canada Post is useless. And they don't give a dam* about it, either.
I also work from home and check online tracking all the time.
They never bothered to knock or to attempt to deliver. They claimed they attempted delivery but they never did.
It is unbelievable; you would think it would be easier just to do the work. But no, their business model is to lie to their customers, not do the work but at the same time charge for it.
I called the customer service like 4 times already, first and second time, they didn't do anything and just told me to wait and did nothing. Third one put a case number or it and told someone to investigate, first she said I have to wait for 5 days but then I was very pissed because it is about application and has a deadline on it and she said 1 day and put it on a important case, later someone called me and told me that have been investigating it, and everything should be done in 24-48 hours. Today I just called them again and told me to wait for five business days before they finish the investigation.
Why do we have to wait for 5 business days for such investigation? I could have sent another letter and get it to the destination in just 3 days, 5 days is too long for investigation.
Canada Post did not even apologize for the delay and put no effort in sending the package.
Let them know what is going on in Canada post
The whole mail delivery system is not working in Burnaby, BC. The Canada Post is not providing residential mail delivery service in Burnaby, BC. Their delivery employee is rude and unprofessional.
For the last two weeks, I had to receive three parcels, none of them was delivered; yesterday, I tried to truck all of them and here what I found:
1. Parcel #1 was shipped from USA on September 30, 2015 via USPS First Class Mail Intl. tracking number L J 858039055US marked as delivered on October 06, 2015 but I've never picked this parcel nor I was notified to receive the package.
2. Parcel #2 was sent from Richmond, BC which is only 2 miles away from Burnaby, BC on October 08, 2015 by regular mail; it's not arrived eight days later and it's probably was lost!?
3. Parcel #3 was shipped from Mississauga, Ont. on October 12 via Expedited Parcels tracking number 7308755801267425 marked as attempted delivery, notice card left indicating where item can be picked up but it's a total falsification because there is no delivery note anywhere found.
Canada Post in Burnaby, BC failed to make delivery three times in a row for two weeks and the delivery woman in my area is sabotaging her job.
Max Kroff
I got a parcel "out for delivery" since 12:30 pm, and I stayed at home with the door opened since then.
Guess what, now it's 6:00 pm, no one knocked the door, no delivery notice, no parcel, no status change online.
It is possible that seeing my door was opened, the delivery guy chose to "deliver" the NOTICE tmr.
Back in the days, I ordered from Amazon.CA with ''One Day Delivery'', (which isn't available anymore), the carrier was UPS, they usually always deliver on-time. Except this time, they didn't so I contacted Amazon to know what was going on... they ended up refunding the shipping fees the same day, and they contacted UPS for me. The next day, the guy was aware of the situation, and apologized for the delay!
My point is; UPS, DHL, PUROLATOR are professionals. If I want a delivery to be on time, I choose any other carrier but CP.
I sent a parcel from Dec 31. granted the PC I had 1 letter in the PC was not correct LIZ vs LIV
Granted they sort by PC it took the package to Ajax , now if you know Ajax and Pickering they are right next to each other. Then one of the Robots keyed in the address to find the PC but they entered an incorrect PC L1W which took the package to Mississauga. Now the expected date of delivery is Feb 2 because for every mistake that is made they add 10 days. So 10 days for me entering the wrong PC and 10 days for them entering the wrong PC. Then he proceed to tell me that if they can't still deliver it to the person (and the only reason they cannot do so is because they are incompetent robots) they will return the packages to me. So I guess they don't trust themselves to enter in the correct PC a second time.
We need real competition so we never have to use Post again. What they really need is for management to do their job clean-up all that goes on. They need some accountability. Can't even find anyone to complain to because no body there cares.
Out of the dozens of packages sent to me via CP in the last year, not a single one was actually delivered, but they're really good at delivering those "delivery notice" cards claiming they tried. I work at home at a desk right beside a window which is right beside the mail box. Most times I catch them delivering the notice, so ask when they attempted delivery. Every time they have lied right to my face, saying "earlier today". Every time i tell them it's not possible because I've been right here the whole time, they just smile and tell me I must have missed them.
To add injury to insult, the package is never available the day they lied about delivering it - it's always a day later! So not only do i have to go and wait in line at the PO to pick up my packages (most of which are supposed to be "next day delivery"), but I have to pick them up myself a day later than I've paid for.