tag:blogger.com,1999:blog-12218227.post5851466868297516860..comments2024-02-12T05:46:36.595-05:00Comments on talk talk talk: 1and1 Doesn't Do Knowledgeable Customer Servicetalk talk talk / Shireenhttp://www.blogger.com/profile/10453931641034885060noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-12218227.post-40684586842810153132010-09-17T23:43:30.535-04:002010-09-17T23:43:30.535-04:00I've been with 1and1 for 3 years just as a reg...I've been with 1and1 for 3 years just as a registrar. No problems. Then a bunch of problems pointing domains and tech support is terrible. No resolution after a month. Now I'm transferring my domains out to another registrar.<br /><br />AdrianAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-12218227.post-31541318016725884172010-06-23T21:53:45.978-04:002010-06-23T21:53:45.978-04:00I remember your GoDaddy nightmare. What a contrast...I remember your GoDaddy nightmare. What a contrast with Hostgator.<br /><br />Thank you for the recommendation. I've had several, which once again proves to me people on the web are truly kind! I'm going to consider my options and make a decision, cause it really is time to do something.talk talk talk / Shireenhttps://www.blogger.com/profile/10453931641034885060noreply@blogger.comtag:blogger.com,1999:blog-12218227.post-35572166815453119262010-06-23T21:29:19.614-04:002010-06-23T21:29:19.614-04:00I dropped 1and1 long ago. They were okay for a whi...I dropped 1and1 long ago. They were okay for a while, but seemed to grow too large too fast, and the quality of their tech support collapsed.<br /><br />I now use Hostgator, and have for years. They're a Texan company, but their tech support is in house, and quite good. Case in point: I'd had a problem with comment spammers blasting my Movable Type installation with form spam, effectively rendering my internal search engine useless. When this happened while I was with GoDaddy, GoDaddy's response was to shut down my entire site and lock me out. I had to practically beg them for access to my databases before I could get what I needed and slink away.<br /><br />The same problem happened at Hostgator, late on a Sunday night. Although my site was shut down, a call to their tech support line got me a human being who identified the specific program that was the problem. That program was disabled and the site restored within 20 minutes.<br /><br />Oh, and since this problem has recurred, Hostgator has learnt to identify the specific program within an installation and disable it without collapsing the whole site.<br /><br />Their rates are reasonable, and their uptime is excellent. I recommend a switch. Tell them I sent you.James Bowhttps://www.blogger.com/profile/11888307747088266395noreply@blogger.com