When having trouble with a company, go to Twitter. So it was with BiblioCrunch when I had a tiny problem: no response to my support request email within the 24-hour window they had promised on their site. I tweeted my plaint and expected nada, for it was on Saturday, usually when all but the largest companies are off.
Within a very few minutes, I received a reply -- an apology and a request to email her directly. And I received a DM with the email address and another apology. I hopped to it and sent an email. But as swiftly as I emailed, they were swifter in reply and in helping me sort out my problem.
And then they went further: they offered to post my book cover and links on their Facebook and Pinterest pages, and they had noticed my book launch tweets for my soon-to-be-released book Concussion Is Brain Injury and offered to send some tweets my way too. Now that's a company that understands customer service! No wonder they sponsored National Novel Writing Month and were one of the NaNoWriMo winner goodies (yup, I had another winning November; though for the first time ever, I'm not sure what I'm going to do with this novel). I now look forward to using their site!